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Cancellation
7+ days in advance: full refund2+ days in advance: 50% refundLess than 2 days in advance: no refund
7+ days in advance: full refund2+ days in advance: 50% refundLess than 2 days in advance: no refund
Rescheduling
5+ days in advance: full migration1+ days in advance: 50% of original fee addedSame day reschedule: 100% of original fee added
5+ days in advance: full migration1+ days in advance: 50% of original fee addedSame day reschedule: 100% of original fee added
Note: For payments using Venmo or Paypal, the transaction fee will not be refunded.
Quotes
Once the booking form has been submitted, and after the specified date and time is confirmed available and all other booking details are made clear, a quote will be sent to the provided email address. Once accepted, quotes count as formal booking subject to the cancellation and rescheduling policies specified above.
Reservation
Minimum time slots are one hour. Requested time slots will not be guaranteed until payment is made in full unless specific arrangements have been made prior to the inception of the project. Recorded media will not be delivered until payment is made in full.
For live concert bookings, an additional "preconcert" hour prior to booking start time is reserved (charged as "additional setup"). This allows for doors to open, rehearsing, and concert setup.Note: without a preconcert hour, you might not be allowed to enter the hall until your concert starts, and the hall would be in whatever state it was previously. For recording sessions and hall rentals, early entry of more than 15 minutes is discouraged and may incur additional charges.
Bookings start and end at the specified time (with the exception of a preconcert hour), including any setting up that needs to be done. An overage of more than ten minutes past booking end time will incur an additional full hour of charges at rates initially specified (this applies only to the booked activity; informally hanging out afterwards is acceptable as long as no reservations exist immediately afterward). Please keep this in mind when deciding the booking duration.
Once the booking form has been submitted, and after the specified date and time is confirmed available and all other booking details are made clear, a quote will be sent to the provided email address. Once accepted, quotes count as formal booking subject to the cancellation and rescheduling policies specified above.
Reservation
Minimum time slots are one hour. Requested time slots will not be guaranteed until payment is made in full unless specific arrangements have been made prior to the inception of the project. Recorded media will not be delivered until payment is made in full.
For live concert bookings, an additional "preconcert" hour prior to booking start time is reserved (charged as "additional setup"). This allows for doors to open, rehearsing, and concert setup.Note: without a preconcert hour, you might not be allowed to enter the hall until your concert starts, and the hall would be in whatever state it was previously. For recording sessions and hall rentals, early entry of more than 15 minutes is discouraged and may incur additional charges.
Bookings start and end at the specified time (with the exception of a preconcert hour), including any setting up that needs to be done. An overage of more than ten minutes past booking end time will incur an additional full hour of charges at rates initially specified (this applies only to the booked activity; informally hanging out afterwards is acceptable as long as no reservations exist immediately afterward). Please keep this in mind when deciding the booking duration.
Note: touching the inside of the piano is not allowed.
Evaluation
We encourage you to try the concert instruments available at Klavierhaus prior to recording to ensure suitability for your project. You are also welcome to schedule an appointment with one of our concert technicians. They will be happy to meet with you and adjust your chosen piano to your liking prior to recording time (advance notice is required).
Immediate delivery
Unless storage media is provided (i.e. flash drive or memory card), all recorded materials will be sent online. We can also upload recordings that were not already livestreamed to the Mumeneer YouTube channel with your desired privacy setting.
Continuity
If you want multiple video sessions to look the same (i.e. for editing purposes), you must specify this during the booking process so we can mark everything and restore the previous setup. Please keep in mind that Klavierhaus is primarily a piano store, therefore pianos may be sold or rented out at any time.
Evaluation
We encourage you to try the concert instruments available at Klavierhaus prior to recording to ensure suitability for your project. You are also welcome to schedule an appointment with one of our concert technicians. They will be happy to meet with you and adjust your chosen piano to your liking prior to recording time (advance notice is required).
Immediate delivery
Unless storage media is provided (i.e. flash drive or memory card), all recorded materials will be sent online. We can also upload recordings that were not already livestreamed to the Mumeneer YouTube channel with your desired privacy setting.
Continuity
If you want multiple video sessions to look the same (i.e. for editing purposes), you must specify this during the booking process so we can mark everything and restore the previous setup. Please keep in mind that Klavierhaus is primarily a piano store, therefore pianos may be sold or rented out at any time.
Live Concerts
The audience capacity is 60 for solo piano, 50 if there are 1-2 additional simultaneous instruments, or 45 if there are 3 or more additional simultaneous instruments. There are 70 chairs available in the hall, however the above figures are listed to account for walk-ins.
Food and drink are allowed in the hall as long as everything remains clean. There are a few trash cans throughout the hall for this purpose. For receptions, we ask that the host do the cleaning and bring their own trash bags.
Livestreaming
By default, livestreams are broadcast continuously from start to finish on the @Mumeneer YouTube channel at the performer's privacy setting. Afterward, public streams remain permanently while private streams are deleted, unless requested otherwise. Livestreams are always recorded for archival purposes, a copy of which can be provided upon request.
If you wish to use a different channel or platform, you must specify this during the booking process; otherwise the above default will be used. Additional materials, such as a program indicating intermission or graphics to be displayed, must be provided at least 2 days in advance.
The audience capacity is 60 for solo piano, 50 if there are 1-2 additional simultaneous instruments, or 45 if there are 3 or more additional simultaneous instruments. There are 70 chairs available in the hall, however the above figures are listed to account for walk-ins.
Food and drink are allowed in the hall as long as everything remains clean. There are a few trash cans throughout the hall for this purpose. For receptions, we ask that the host do the cleaning and bring their own trash bags.
Livestreaming
By default, livestreams are broadcast continuously from start to finish on the @Mumeneer YouTube channel at the performer's privacy setting. Afterward, public streams remain permanently while private streams are deleted, unless requested otherwise. Livestreams are always recorded for archival purposes, a copy of which can be provided upon request.
If you wish to use a different channel or platform, you must specify this during the booking process; otherwise the above default will be used. Additional materials, such as a program indicating intermission or graphics to be displayed, must be provided at least 2 days in advance.
Post-production
Please note: for single-camera video recordings, editing between takes is not possible.
For other recordings with multiple takes, it’s recommended you select takes yourself; if you want the engineer to do it, this will be billed separately at the hourly post-production fee. For multiple camera recordings with multiple takes, audio must be edited prior to editing video. For editing video where the audio has already been edited by a third party, a marked score is required.
Set design
The default look will be with our wood and red curtain backdrop. Any other look should be requested in advance. Feel free to inquire further as our inventory may be updated periodically.
Please note: for single-camera video recordings, editing between takes is not possible.
For other recordings with multiple takes, it’s recommended you select takes yourself; if you want the engineer to do it, this will be billed separately at the hourly post-production fee. For multiple camera recordings with multiple takes, audio must be edited prior to editing video. For editing video where the audio has already been edited by a third party, a marked score is required.
Set design
The default look will be with our wood and red curtain backdrop. Any other look should be requested in advance. Feel free to inquire further as our inventory may be updated periodically.
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